Shipping policy
Shipping Policy
Every eligible order from LANEIGE includes free standard shipping from within the United States. The following details explain our service area and delivery schedule.
Where We Deliver
Our delivery area covers the contiguous 48 states, Alaska, and Hawaii. We cannot deliver to U.S. territories, P.O. Boxes, or APO/FPO addresses. International shipping is not offered.
There is no minimum order value for free shipping and no paid express service. Because orders ship domestically, there are no import duties or customs charges.
From Order to Arrival
We take 1 business day to process an order. Shipping after dispatch takes an estimated 3-5 business days, giving an estimated 4-6 business days for processing and delivery combined.
The daily cutoff is 5:00 p.m. Eastern Time (ET). An order received after this time starts processing on the next business day. The same applies to orders placed on Sundays or U.S. public holidays.
For our processing and shipping schedule, business days run Monday through Saturday, excluding U.S. public holidays. We do not process or ship orders on closed days. Delivery estimates may be affected by weather or carrier interruptions and are not guaranteed arrival dates.
Shipment Updates
When we dispatch your order, we send tracking details by email. Tracking may not display immediately while the carrier updates its system. Email us if a shipment is overdue, missing, or has an unexpected tracking status.
Before Your Order Ships
To cancel your order, contact customer service before dispatch. If you need to correct a delivery address, contact us as soon as possible; we can make changes only while the shipping status allows. Shipped orders are subject to our Returns and Refunds Policy.
Contact Our Team
LANEIGE
Email: nsnsbsbj266@gmail.com
Telephone: +1 888-742-5877
Address: 3300 E Birch St, Brea CA 92821, United States
Support hours are 9:00 a.m.-5:00 p.m. ET, Monday through Saturday, excluding U.S. public holidays. Allow 1-2 business days for a response.