Refund policy
Returns and Refunds Policy
You can ask LANEIGE for a return or exchange within 30 calendar days of receiving your order. Contact us during that period; the parcel does not have to arrive back within the request window. This policy covers every product we sell.
Eligible Items
You may return an item because you changed your mind or no longer need it. For these returns, keep the product unused and unopened in its original packaging. No product categories are excluded, and there are no final-sale items.
If an item arrives damaged, is defective, or is not what you ordered, describe the problem in your email. An opened package alone is not a reason to reject a claim for such an issue. Any non-excludable consumer rights remain unaffected.
Arrange a Return by Email
Send your order number, the item details, and your preferred outcome to nsnsbsbj266@gmail.com. After reviewing and approving your request, we email a prepaid return label and mailing instructions.
Our return address is 3300 E Birch St, Brea CA 92821, United States. Please obtain authorization and confirmation of that address from customer service before mailing the parcel.
You pay no return shipping or restocking charges. An approved exchange also includes free shipping of the replacement. Exchanges are subject to availability; if the replacement is unavailable, you may receive a refund instead.
Receiving Your Refund
Within 5 business days of receiving the return, we complete the inspection. We issue an approved refund within the following 1-5 business days. The combined time for our inspection and refund issuance is no more than 10 business days after receipt of an eligible return.
The refund covers the full price paid for the accepted returned items, with no return or restocking deductions. We email you the outcome and refund update. Your financial institution may need extra time to credit the funds after we issue them.
Card payments made online are credited to the original payment method. Orders paid for on delivery are refunded by bank transfer to an account you specify. Arrange the bank transfer details with us at nsnsbsbj266@gmail.com during the return process. Never send us banking passwords or card security codes.
Canceling Before Dispatch
Contact customer service to cancel an unshipped order. For a paid order, we refund the original payment method. No refund is needed for an unpaid cash-on-delivery order. Once dispatched, please request a return under this policy.
Return Support
LANEIGE
Email: nsnsbsbj266@gmail.com
Telephone: +1 888-742-5877
Address: 3300 E Birch St, Brea CA 92821, United States
We work Monday through Saturday, excluding U.S. public holidays. These are the business days used for the timeframes above. Customer service is open 9:00 a.m.-5:00 p.m. ET, with responses within 1-2 business days.